Troubleshooting and reporting a bug

Account or email problems

Use the same email address as your invitation or purchase. If you need a new password, request a recovery code, enter the code from the newest email on the recovery page, and choose Verify code. Then set your new password. An expired code can be replaced; it does not mean your account was removed.

If your account opens but Studio access or a course is missing, contact hello@fiction.show. Creating another account can make it harder to locate the original access.

A provider request failed

1. For a missing-key or unauthorized error, check the key for the named provider in Settings → API Keys.
2. For insufficient balance, check that provider’s account dashboard. Studio subscription payments do not refill provider balances.
3. For rate limits, wait before retrying and reduce generation concurrency to fit your provider plan.
4. Before retrying a slow or interrupted job, check its status and any existing output so you do not accidentally pay for duplicate work.

A lesson video will not load

Choose Load video, then use the Vimeo player’s play control. Check your connection and try the page in another browser. A browser extension or workplace network may block Vimeo; you do not need to disable your security protections to read the written lesson.

If you see a video privacy error, report the page address to us. You should not need a Fiction.show or Vimeo account for the free lessons. The written steps and resource links remain available.

Send a useful bug report

1. Use the little bug icon in Studio’s sidebar, or the website’s Report a bug page.
2. Describe what you tried, what you expected, and what happened. Include the app version, operating system, and provider or model if relevant.
3. Include the exact error or a screenshot if helpful, with API keys, passwords, connection tokens, and private story material removed.

If you cannot sign in to submit a report, email hello@fiction.show instead. Do not delete your project while waiting for help.